About this position

Posting Number: PG194976EP Internal Recruitment : No Working Title: Faculty Excellence Portal Business Analyst Anticipated Hiring Range: Commensurate with education and experience (anticipated hiring range $70,000-$80,000) Work Schedule: Monday through Friday, 8 am to 5 pm (additional work outside of standard hours may be required due to business needs) Job Location: Raleigh, NC Department : Office for Faculty Excellence About the Department: The Office for Faculty Excellence (OFE) is a unit within the Office of the Executive Vice Chancellor and Provost. The Provost is the chief academic officer under the Chancellor and is responsible for review and approval of all academic programs and policies, and the appointment, promotion, and compensation of the faculty. OFE supports faculty development and leadership development programming for faculty at all stages of their careers. Wolfpack Perks and Benefits: As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone. What we offer: • Medical , Dental , and Vision • Flexible Spending Account • Retirement Programs • Disability Plans • Life Insurance • Accident Plan • Paid Time Off and Other Leave Programs • 12 Holidays Each Year • Tuition and Academic Assistance • And so much more! Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership , and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered. Essential Job Duties: As the Faculty Excellence Portal Business Analyst, you will support the development, implementation, and ongoing improvement of the Faculty Excellence Portal (FEP), translating business needs into effective system solutions that support faculty-related processes and university operations. Working with the Office of Faculty Excellence (OFE), campus stakeholders, and IT partners, you will analyze workflows, coordinate system enhancements, conduct testing, and resolve functional issues to ensure reliable system performance and a positive user experience. Key Responsibilities: Business Analysis & Solution Development • Partner with OFE and campus stakeholders to analyze business needs, develop functional specifications in order to design, configure, and enhance the Faculty Excellence Portal (FEP) application. • Assist in the design and implementation of practical, cost-effective business solutions that integrate seamlessly within the current FEP business processes and workflows. System Implementation & Project Management • Assist in the project management life cycle (SDLC), from requirements gathering through workflow implementation and post-migration validation. • Coordinate development activities, monitor project progress, and collaborate with campus and IT partners to ensure projects are completed accurately and on schedule. • Support system configuration, testing, reporting, Subject Matter Expert (SME) training, and ongoing operational support. Testing, Quality Assurance & Technical Support First level (Tier 1) support, responding to and tracking support requests. • Perform detailed business analysis, solution development, regression testing, and quality assurance activities to ensure system reliability and functionality. • Develop and maintain documentation, communicate project status, and support continuous system improvements through effective troubleshooting and issue resolution. • Assist customers with defining requirements, implementing solutions, testing enhancements, and resolving functional issues in a timely and effective manner. If you are someone who enjoys solving complex business and functional challenges, collaborating with varied stakeholders, and developing enterprise solutions that support research and innovation, we encourage you to apply. If you thrive in a collaborative environment, have a passion for continuous improvement, and are committed to delivering high-quality systems and exceptional customer service, we’d love to have you join the Faculty Excellence team. Other Responsibilities: In addition to the core responsibilities of this role, there may be occasional opportunities to take on additional duties. This offers an opportunity to build on your skills, explore new areas, and gain a deeper understanding of the department’s operations. Minimum Education and Experience: Bachelor’s degree in information technology, business administration, or a related field and at least two years of relevant business analysis or enterprise application support experience; or an equivalent combination of education and experience. Other Required Qualifications: • Experience in configuring and supporting software applications, including managing system configuration, security, forms, reports, scheduled tasks, or comparable administrative functions. • Proficiency with Microsoft Office, Google Apps (Docs, Sheets, Forms, etc.) • Demonstrated experience analyzing business requirements, identifying problems, and developing practical solutions that support business processes and customer needs. • Experience working through all phases of the Software Development Life Cycle (SDLC), including requirements gathering, business analysis, solution design, testing, documentation, implementation, and post-deployment support. • Demonstrated ability to manage multiple concurrent projects, balance competing priorities, and meet deadlines while collaborating effectively with business stakeholders, technical teams, and leadership. • Experience planning, executing, and documenting testing activities, including functional, regression, or user acceptance testing, to ens

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